Call
+91 77218 16677
Immortal Ayurveda
Mail Us
info@immortalayurveda.com

Terms & Conditions

Last Updated: January 14, 2026

1. Introduction

Welcome to Immortal Ayurveda. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these terms.

Please read these terms carefully before using our website or purchasing any products. If you do not agree with any part of these terms, you may not use our services.

2. Definitions

  • "Company," "We," "Us," "Our" refers to Immortal Ayurveda and its affiliates.
  • "Customer," "You," "Your" refers to the individual or entity using our services.
  • "Products" refers to all Ayurvedic medicines, supplements, and wellness products sold by us.
  • "Services" refers to therapeutic treatments, consultations, and other wellness services provided.

3. Products & Services

3.1 Product Information

All products are manufactured following traditional Ayurvedic principles and comply with applicable regulatory standards. Product descriptions, images, and specifications are provided for informational purposes.

3.2 Medical Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before starting any new supplement or wellness program, especially if you are pregnant, nursing, or have existing medical conditions.

3.3 Consultation Services

Ayurvedic consultations are provided by qualified Vaidyas (practitioners). Recommendations are personalized based on your health profile and dosha analysis. Follow-up consultations may be required for optimal results.

4. Orders & Payments

4.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

4.2 Pricing

All prices are listed in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without notice. Applicable taxes and shipping charges will be added at checkout.

4.3 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm)
  • Net Banking
  • Cash on Delivery (COD) - Available for select locations
  • Bank Transfer for B2B orders

4.4 Payment Security

All online transactions are processed through secure, encrypted payment gateways. We do not store your complete credit card information on our servers.

5. Shipping & Delivery

5.1 Shipping Locations

We ship to locations across India and select international destinations. Shipping availability and charges vary by location.

5.2 Delivery Timelines

  • Metro Cities: 3-5 business days
  • Other Cities: 5-7 business days
  • Rural Areas: 7-10 business days
  • International: 10-21 business days

Delivery timelines are estimates and may vary due to unforeseen circumstances.

6. Returns & Refunds

6.1 Return Policy

Due to the nature of Ayurvedic products, returns are accepted only under the following conditions:

  • Product received is damaged or defective
  • Wrong product was delivered
  • Product is past its expiry date upon delivery

Return requests must be made within 7 days of delivery with photographic evidence.

6.2 Refund Process

Approved refunds will be processed within 7-10 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

6.3 Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible. For service appointments, cancellations must be made at least 24 hours in advance.

7. Privacy & Data Protection

We are committed to protecting your privacy. Personal information collected is used solely for order processing, service delivery, and improving customer experience. We do not sell or share your personal data with third parties for marketing purposes.

If you have privacy-related questions or requests, please contact us directly at legal@immortalayurveda.com.

8. Intellectual Property

All content on this website, including text, images, logos, product formulations, and trademarks, are the exclusive property of Immortal Ayurveda. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Health & Wellness Disclaimer

Information on this website is provided for general wellness education, product awareness, and service discovery. It is not intended to replace diagnosis, treatment, or advice from a licensed medical professional.

Ayurvedic products, routines, and therapies may not be suitable for every individual. Outcomes vary depending on personal constitution, medical history, consistency of use, and professional supervision where required.

If you are pregnant, nursing, taking prescription medication, recovering from surgery, or managing a medical condition, seek advice from a qualified healthcare professional before using any herbal product or beginning any wellness therapy.

10. Limitation of Liability

Immortal Ayurveda shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the purchase price of the product or service in question.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us:

  • Email: legal@immortalayurveda.com
  • Support: info@immortalayurveda.com
  • Phone: +91 77218 16677
  • Address: Immortal Ayurveda Wellness Center, Pune, Maharashtra, India